This policy applies to all purchases made directly from MASA. This policy is in accordance with Australian Consumer Law.
PROOF OF PURCHASE
All returns, store credits, exchanges and repair requests must be accompanied by original proof of purchase documentation. Photocopies will not be accepted.
CHANGE OF MIND
We do not give refunds if you simply change your mind or make a wrong decision. We are happy to accept your returns and you can exchange them for another size or colour if you wish provided it is within 30 days of your original purchase date. Goods must be returned in their original, unworn condition, with packaging and tags attached. Damaged or worn items are not eligible for exchange and will be returned to the customer.
MASA may, at their discretion, provide you with a store credit or an exchange if the following conditions are met:
You have produced satisfactory Proof of Purchase; and
The item/s are in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused, clean and as sold); and
It is within 30 days of original purchase; and
The items were not part of a special clearance offer/Sales item
For hygiene reason we cannot accept the return of any groin guards, mouthguards or Head Guards unless the item is defective
If you are unable to provide a valid Proof of Purchase and/or 30 days has passed since the original purchase date, MASA at its absolute discretion reserves the right not to offer an exchange or store credit for change of mind.
I have received a faulty / incorrect item
If you have received a faulty or incorrect item, please contact our customer service team who can help you organize the return and exchange of the product.
Have you received my return?
Depending on the shipping method that you have used to return the goods to us we normally receive your returns within a few days of you sending it. If you sent the goods by tracked delivery you will be able to see if we have signed for them or not. Once we have received your return we will contact you to let you know and deal with the return for you.
When will I receive my replacement?
If you have returned an item to us and asked for a replacement we will send the replacement to you as soon as we receive the returned item back.